Whitespace XPO

Account Manager (SW19 2QA/Onsite 5 days a week)

£34,000 - £40,000

Commission

Bonus Structure

Private Health and Wellbeing Cash Plan

25 Days Holiday

Company Introduction

Whitespace XPO is one of the UK’s leading core service contractors for live events and exhibitions working with event organisers, agencies, and charities. As a team of dedicated exhibition and event professionals, we pride ourselves on high-quality delivery and progressive sustainable practice.

We have a solution for every requirement and every budget, leveraging our creativity and experience to deliver to the brief, making us an ideal partner to collaborate with.

Job Summary

Are you an experienced, motivated, and passionate individual seeking to thrive in a dynamic environment? Join our friendly and successful team at Whitespace Group as an Account Manager. As we continue to expand, we are excited to welcome another dedicated professional to our team based in Southwest London.

In this role, you will be fully immersed in the fast-paced world of exhibitions, events, and digital engagement, with a primary focus on account management. You'll have the opportunity to work with a diverse portfolio of existing key clients, nurturing and growing long-term relationships while also spearheading efforts to identify and capitalize on new business opportunities.

Key Responsibilities:

• Managing and developing a portfolio of key client accounts.
• Identifying new sales opportunities through existing client networking.
• Collaborating with internal departments to plan and organize events to the highest standard.
• Serving as the main client contact for each event, ensuring exceptional client service and communication.
• Evaluating client requirements, understanding long-term objectives, and strategizing for account growth and diversification.
• Preparing design briefs and detailed quotations, maintaining desired profit margins.
• Working closely with clients and operations teams throughout project processes to ensure seamless implementation.
• Utilising our internal CRM system to manage pipelines, targets, and report on success.

Additional Responsibilities:

• Coordinate all aspects of exhibition planning and execution, including logistics, venue coordination, and booth setup.
• Liaise with exhibition organizers and vendors to ensure smooth operations and resolve any issues that may arise.
• Conduct post-event evaluations to assess performance and identify areas for improvement.
• Stay updated on industry trends, competitor activities, and best practices in exhibition management.
• Assist in the development of marketing materials and promotional strategies to attract attendees to exhibitions.
• Collaborate with the marketing team to integrate exhibition participation into overall marketing campaigns.
• Provide regular updates and reports to management on the status of exhibition projects and client accounts.
• Act as a brand ambassador for Whitespace Group at exhibitions and industry events, networking with potential clients and partners.
• Mentor and support junior team members, sharing knowledge and best practices to foster their professional growth.
• Represent the company in a professional manner at all times, maintaining high standards of integrity and professionalism in client interactions and business dealings.

As duties and responsibilities change, the job description will be reviewed and amended in consultation with you.

The Account Manager will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the Line manager or Head of Department.

The Account Manager will actively follow our company’s policies including Equal Opportunities policies

The Account Manager will maintain an awareness and observation of Fire and Health & Safety Regulations.

The Account Manager as with everyone in the business, is responsible for observing, improving, and maintaining compliance with ISO 14001 and ISO 9001 standards to ensure continuous adherence to environmental and quality management systems

Qualifications:

Education:

• Industry experience is a must

Experience:

• 2+ years of demonstrated experience in exhibition/event sales and/or account management.
• Previous experience in project management is desirable but not essential.

Skills:

• Strong communication skills, both written and verbal, with the ability to engage effectively with clients and internal teams.
• Proven ability to build and maintain long-term customer relationships, fostering trust and loyalty.
• Self-starter with the ability to work independently and under pressure, while also thriving in a team environment.
• Proficiency in creating high-quality presentations, tender documents, and other client-facing materials.
• Confidence in liaising with senior-level clients and addressing complex requirements.
• Exceptional multitasking abilities, with a keen attention to detail and the ability to manage multiple projects simultaneously.
• Proficiency in using CRM systems to manage pipelines, track targets, and generate reports on success metrics.

Competencies:

• Strong interpersonal skills
• Problem-solving ability
• Adaptability
• Attention to detail
• Leadership
• Client focus
• Strategic thinking
• Time management
• Resilience

Key Performance Indicators (KPIs):

• Event Success Rate: Percentage of events executed successfully according to client satisfaction surveys.
• Budget Adherence: Percentage of projects completed within budgetary constraints.
• Timeliness of Project Delivery: Percentage of projects completed on or before the scheduled deadline.
• Client Satisfaction Score: Average rating based on client feedback surveys after each event.
• Revenue Growth: Percentage increase in revenue generated from events managed by the employee compared to previous periods.
• Team Performance: Evaluation of team productivity and collaboration through feedback from team members and supervisors.
• Vendor Relationship Management: Rating of vendor satisfaction and performance based on feedback and contract adherence.
• Quality of Deliverables: Assessment of the quality and accuracy of event deliverables such as graphics, signage, and installations.

Working Conditions:

• 09:00 – 17:30 hrs based in SW19 2QA
• Travel: This role may require occasional travel to event venues, client meetings, and industry conferences.
• Physical Demands: The position may involve standing, walking, and lifting light to moderate objects during event setup and teardown.
• Flexible Hours: The nature of event management may require working evenings, weekends, and holidays to accommodate client needs and event schedules.
• Fast-Paced Environment: The role operates in a dynamic and fast-paced event industry, requiring the ability to adapt quickly to changing priorities and deadlines.
• Collaborative Workspace: The employee will work closely with internal teams, clients, and vendors in a collaborative office environment.

We only accept applicants via our careers page https://life.whitespacegroup.uk/

No recruitment agencies please

We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant in a timely manner.

Deadline for Application:

12/12/24

Whitespace Group is committed to fostering an inclusive and diverse workplace. We are an equal-opportunities employer based in South-West London. Our success is built upon the collective skills, experiences, and unique perspectives of our team. We value and celebrate individual differences and are dedicated to creating an environment where everyone feels respected, supported, and empowered.

Whitespace Group is an equal opportunities employer. We encourage applications from candidates of all backgrounds and experiences.